Resident Resources

You’re in the right place! This new page makes it easier to access community policies and your AppFolio resident portal.

View Community PoliciesLogin to Resident Portal

What You Can Do in the Resident Portal

Pay rent online, set up auto-pay, submit maintenance requests, view your lease documents, update your contact information, and easily connect with our team — all in one place.

Community Policies

Our community guidelines are designed to create a safe, enjoyable, and well-maintained environment for all residents. You can review the full policy document using the link above.

Have a Question? We’re Here to Help.

For anything related to your lease, maintenance, or AppFolio resident portal, please reach out to our team:
Email: portofino@asken.com
Phone: 806-793-3434

Please note: Our office does not monitor texts or emails 24/7.

For Emergency Maintenance:
Call 806-793-3434 to be connected with our after-hours maintenance team. Do not email or text for emergency requests.

THE NEIGHBORHOOD NEWS

Blogs & Events

Now Preleasing Summer & Fall Apartments in Lubbock at Portofino Apartments

| Apartment Living, Attractions | No Comments
Summer and fall availability at Portofino Apartments is filling quickly,…

Tour, Choose, and Prelease—All from Anywhere at Portofino

| Apartment Living | No Comments
Finding your next apartment should feel exciting not stressful or…
coutnry field with grass

Portofino Refer-a-Friend: Get $250 Off Your Rent

| Apartment Living, Attractions | No Comments
Looking for apartments in Lubbock, TX that reward you for…